We run weekly drop-ins that are an opportunity to talk to members of the Welfare Team about any student welfare concerns in a confidential and supportive environment.

You can also contact the welfare officers for a chat by directly messaging the Butler Welfare Facebook page or by emailing us at butler.welfarejcr@durham.ac.uk.

If you would prefer not to come to Welfare in person then we can anonymously deliver some information to you. We can provide leaflets and sign posting information to services available in Durham. If you leave a comment about the specific information you would like (for example ‘local sexual health services’), we will try our best to find it for you! You can download the form here.

Support available in college

Our Student Support team, can be contacted at jb.studentsupport@durham.ac.uk to discuss any academic or welfare concerns.

Sandra MacDonald is the current Vice-Principal;  Rebecca Dutson is the Student Support and Development Co-ordinator;  Lynsey Drinkhall is the Student Experience Officer and Andrew Tinkler is the College Chaplain.

Each member of staff has particular areas of expertise and hold ‘office hours’ when they are available to see students.  All of them will be able to deal with any query you may have, so you can choose to see the team member of your choice whenever they are available, or choose to see whichever one who is free first when you are available too.  All appointments are now held remotely, either by phone or Teams.  In exceptional circumstances, it may be possible to be seen face to face.  If you need privacy to discuss your issue, we may be able to provide you with an office in College to use.

You can make an appointment with any of our team by following the instructions here:

How to make an appointment with Student Support 2020

Student Support can help you with any enquiries, personal or academic concerns, issues you wish to report, how to report absences, who to seek help from, which form you need to complete and just about anything you can think of.  We can support you when times are tough and we’re here to celebrate with you when you’ve just had the best news ever!  Nothing too big, nothing too small and nothing is ever ‘stupid’ or time-wasting.  We’ve all got loads of experience and your concerns won’t overwhelm us, so please share whatever is either worrying or exciting you with us.  We can listen, support and help you to find the answers you’re looking for.

All Freshers are allocated a college mentor who you and your household can meet up with once a week by Zoom for a chat to make sure you’re coping with University life.  Our mentors are ‘interested others’ from the University and the local community who want to share their local knowledge with you too.

Resident Mentors are senior members of College, often studying for PhDs.  They are available to help overnight and can be contacted between 6pm and 8am on 0759 981 7899. Their role is to offer support and help to any student who needs it out of office hours.  Although the Porter may be your first point of call, the Resident Mentor on call may also be asked to assist.

For more practical problems, or a medical emergency, the porters can be contacted on 0191 334 7270 at any time. All of our Porters are first Aid trained.  At any hour of the day or night there is a porter on duty who can be contacted from reception.

Every first year student is given college parents who are students that have already been at Butler for at least a year and normally study the same subject as you. They’re available to talk about any questions you might have about your degree, or life in Butler in general – you may also have college siblings (depending on the size of your course) who are also first years, so meeting up with your college family is a great way to meet the people you’ll be studying with for the next few years!

Support available across Durham

The Counselling Service consists of a team of trained practitioners who are available to help you manage any difficulties that are affecting your studies or University life. It is based on the ground floor of the Palatine Centre and can be contacted through the email counsel.service@dur.ac.uk or phone number 01913342200. The team offers a wide range of services and support, including psychological wellbeing advice, online self-help, wellbeing sessions and support groups. They are also involved in the fitness to study and return to study processes and often attend multi-disciplinary informal support meetings.

Nightline provides a confidential listening and information service every night during term time from 9pm – 7am. You can either call on the phone number 0191 334 6444, or you can instant message online by going to http://community.dur.ac.uk/nightline/. It is run by volunteers who are also students at Durham and who have been trained in emotional support and active listening.

Provides free advice and information to Durham University Students about any issues with student life. It can help you with issues concerning academic issues, housing, University regulations and procedures, and situations of discrimination and/or harrassment. You can call them on 0191 3341777 or email at dsu.advice@durham.ac.uk.

This offers advice, support, counselling, sexual health screening referrals, confidential forensic medical examination and the support of an Independent Sexual Violence Advisor (ISVA). Can be contacted at 0191 301 8554, or you can visit their website www.themeadowsdurham.org.uk for more information.

This service provides information, advice and guidance to students across the university who have a recognised disability, specific learning difficulty, medical condition or mental health problem which has an impact on their life at university. Disability Support can also help you with seeking additional support during the exam period.  They can be contacted by calling them on 0191 334 8115, texting on 0789 504 2483, or emailing at disability.support@durham.ac.uk.

This is a service provided by the Student’s Union to make sure you can always get home if you’re stuck anywhere or lost. You can call them on 07922 648802 between 9pm and 2am (or 9pm-11pm on a Sunday), and they will come pick you up and take you anywhere you need to go in Durham for £2.

This supports students in developing their academic writing, maths and general study skills. For more information visit https://www.dur.ac.uk/academic.skills.