We run weekly drop-ins that are an opportunity to talk to members of the Welfare Team about any student welfare concerns in a confidential and supportive environment. You can find the dates and times for these on the Butler Welfare Facebook Page and in the Weekly Email from Charlotte.

You can also contact Brad and Emily for a chat by directly messaging the Butler Welfare Facebook page or by emailing us at

If you would prefer not to come to Welfare in person then we can anonymously deliver some information to you. We can provide leaflets and sign posting information to services available in Durham. If you leave a comment about the specific information you would like (for example ‘local sexual health services’), we will try our best to find it for you! You can download the form here.

Take A Break Campaign

The Take A Break Campaign is run by Butler Welfare Committee across the whole exam period. We are here to try and make the stressful time better for all of you. It is really important that you look after yourselves and take time for yourselves – you need to Take A Break. Whether it is joining in on some of our events, following some of our wellness tips, or calling us for a chat, we are here for you.

We have a whole booklet here which we hope you look over as we have lots planned – even a Virtual Llama Petting Zoo!

We want to make sure that you are still able to contact the Welfare team, especially during what can be a very stressful time. So we have put on additional drop ins. We have our regular drop in sessions happening on Tuesday from 6-7pm, and Thursday from 3-4pm, and we have a more casual chat option which is happening on Wednesday 3-4pm, and Sunday 1-2pm. It is there for anyone that would just like a bit of contact.
Simply follow this link during the hour and we will be there. If we don’t pick up then it means we will already be speaking to someone else, but we will get back to you as soon as we are finished.

As always, feel free to message the Butler Welfare page directly, or send us an email at at any time, and we will respond as quickly as possible.

Welfare love.

Support available in college

Sandra MacDonald and Rebecca Dutson, our student support staff, can be contacted at to discuss any academic or welfare concerns. 

Sandra also runs weekly drop-ins in Palatine Centre (room PC007) every Wednesday between 12-1pm during Michaelmas and Epiphany Term. These are an opportunity to discuss anything on your mind without needing to book an appointment first.

If you’re concerned about getting an extension on a piece of work or submitting a SAC form then student support is the best place to go. 

All freshers are allocated a college mentor who you and your flat can meet up with once a week in the Butler Bar for a chat to make sure you’re coping with uni life (and you get a free hot meal!).

The resident tutors in college can be contacted between 6pm and 8am on 0759 981 7899. They can offer support and help to any student who needs it. 

For more practical problems, or a medical emergency, the porters can be contacted on 0191 334 7270 at any time. At any hour of the day or night there is a porter on duty who can be found at reception.

Every first year student is given college parents who are students that have already been at Butler for at least a year and normally study the same subject as you. They’re available to talk about any questions you might have about your degree, or life in Butler in general – you may also have college siblings (depending on the size of your course) who are also first years, so meeting up with your college family is a great way to meet the people you’ll be studying with for the next few years!

Support available across Durham

This is a team of trained practitioners that are available to help you manage any difficulties that are affecting your studies or University life. It is based on the ground floor of the Palatine Centre and can be contacted through the email or phone number 01913342200. You can originally schedule 4 sessions with a counsellor and then discuss continuing the sessions if you find them helpful.

Nightline provides a confidential listening and information service every night during term time from 9pm – 7am. You can either call on the phone number 0191 334 6444, or you can instant message online by going to It is run by volunteers who are also students at Durham and who have been trained in emotional support and active listening.

Provides free advice and information to Durham University Students about any issues with student life. It can help you with issues concerning academic issues, housing, University regulations and procedures, and situations of discrimination and/or harrassment. You can call them on 0191 3341777 or email at

This offers advice, support, counselling, sexual health screening referrals, confidential forensic medical examination and the support of an Independent Sexual Violence Advisor (ISVA). Can be contacted at 0191 301 8554, or you can visit their website for more information.

This provides information, advice and guidance to students across the university who have a recognised disability, specific learning difficulty, medical condition or mental health problem which has an impact on their life at university. They can be contacted by calling them on 0191 334 8115, texting on 0789 504 2483, or emailing at

This is a service provided by the Student’s Union to make sure you can always get home if you’re stuck anywhere or lost. You can call them on 07922 648802 between 9pm and 2am (or 9pm-11pm on a Sunday), and they will come pick you up and take you anywhere you need to go in Durham for £2.

This supports students in developing their academic writing, maths and general study skills. For more information visit